Shipping policy

Thank you for shopping with KRAZY. We are committed to delivering your order safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales or festive seasons, processing may take slightly longer due to high order volumes.

Shipping Coverage

KRAZY currently ships across India.

If your location is serviceable by our courier partners, your order will be delivered to your doorstep.

Delivery Timeline

Estimated delivery times:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on eligible orders as displayed on the website.
  • A standard shipping fee may apply to orders below the free shipping threshold.
  • Any applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for selected PIN codes.

KRAZY reserves the right to disable COD for certain locations, high-value orders, or repeated order refusals.

Order Tracking

Once your order has been shipped, you will receive:

  • A Shipping Confirmation Email or SMS
  • Tracking Number (AWB)
  • Courier Partner Details
  • Tracking Link

You can also track your order through the Track Order page on our website.

Delivery Attempts

Our courier partner will typically make 2–3 delivery attempts.

If the delivery cannot be completed due to:

  • Customer unavailable
  • Incorrect address
  • Incorrect contact number
  • Refusal to accept delivery

the order may be returned to our warehouse.

Additional shipping charges may apply for re-shipping.

Address Changes

Shipping addresses can only be modified before your order has been dispatched.

Once shipped, address changes may not be possible.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier operational issues

We appreciate your patience and understanding in such situations.

Damaged or Missing Packages

If you receive:

  • A damaged package
  • An opened package
  • A missing item

please contact our customer support within 48 hours of delivery.

Kindly share:

  • Order Number
  • Photos of the package
  • Photos of the product
  • A brief description of the issue

Our team will investigate and resolve the matter as quickly as possible.

International Shipping

Currently, KRAZY ships only within India.

International shipping services are not available at this time.